Search
Filters

Return Policy

RETURNS

If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 10 business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund, less 25% restocking fee, based on your original method of payment. The product must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product. A 15% open box fee in addition to the 25% restocking fee (totaling 40%) will be assessed on any sealed product that is opened or removed from its original packaging.

Please note that we do not permit the return of the following products:
   1. Special orders and products that are custom configured to your specifications.
   2. Products sold "as is" or "used" or that have been installed or used after receipt.
   3. Firearms, once transferred to buyer.
   4. Illumination devices, electronic sights, optics and night vision equipment.

NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. 

The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.

WEBSITE DISCLAIMER

Other items available for sale not listed on this website include discontinued parts or parts for firearms no longer produced. Please contact us if you have any questions regarding parts for firearms no longer produced (such as Vietnam era upper receiver units, obsolete fire control parts, etc.).

All items on this website are subject to change without notice. This includes item availability, one-of-a-kind items, and pricing.

USED FIREARMS

The seller provides all descriptions for used items. All descriptions for used items are honest and based on actual items being offered for sale. Items being sold in this manner will be marked as such. All sales on used items are final. Photos will be provided when available. All machine guns are considered used unless otherwise noted.

GENERAL FIREARM SALES

All firearms, magazines, receivers and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Many of the firearms, magazines and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering.

All new firearms are shipped in the original manufacturer's box, with magazine(s), accessories and applicable warranty. Firearms requiring warranty work must be returned to the factory within 1 year of purchase for repair. Accessories and special order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package, unless we have guaranteed the entire package in writing. Please contact the original manufacturer for warranty information on all accessories and special order items.

CUSTOMER SERVICE

If you encounter any problems with your order or the checkout process, or if you have any questions about the status of your order, simply contact our customer service staff through our Contact Us page.

CONSUMER DATA PRIVACY

We respect your privacy and are committed to protecting it.

The Credit Card Billing Information, Shipping Information, and Contact Information in our checkout process are required in order to process your order and deliver the product to you. We store some information for accounting reasons. Your information will not be shown to third parties not involved in the transaction, nor used to send you any unrequested information. The entire Checkout process is handled through a secure SSL-encrypted connection.

The Credit Card Billing Information is sent directly to our payment provider who processes your credit card transaction. The credit card information is neither recorded nor stored by us, and it can only be accessed by our payment provider. Each transaction has a very high level of security. Your credit card details are sent directly to the payment provider over a secure SSL-encrypted connection. They are not processed on our servers at any stage of the transaction, nor are they stored on our server.

SECURE TRANSMISSION

All information collected during the checkout process is transmitted via industry standard Secure Sockets Layer (SSL) featuring 128-bit encryption. A Secure Sockets Layer (SSL) Certificate creates an encrypted link between a website and a visitor's Web browser. This link ensures that all data passed between the website and the browser remains private and secure.

ORDER FULFILLMENT

All orders are shipped promptly from our warehouse or in-store inventory within 3 - 10 business days using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx.

ONLINE PRICE & DESCRIPTION ERRORS

Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will refund the money.

If an item's description contains an error such as incorrect photo, price, accessory or description and a customer makes the order, we will not process the order without first contacting the customer. If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will refund the customer. By placing an order, the customer agrees that Carolina Guns & Gold will be the final arbiter of discrepancies in the online catalog.

AMMUNITION PURCHASES

You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground with adult signature required. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations.

SHIPPING FIREARMS

Federal, State, and Local Laws Relating to Firearms Purchases:
We comply with ALL Local, State, and Federal laws. You must be aware of any Federal laws affecting your purchase.

The following list of state and local laws is NOT represented to be all inclusive of the 50 states’ numerous firearms and magazine laws. Please know your Local and State Laws BEFORE purchasing High Capacity Magazines and Firearms. Individual Local & State laws are too numerous to list on our website, however, the following sales Restrictions will apply:

CALIFORNIA CUSTOMERS: NO SALES

ILLINOIS CUSTOMERS: No Firearms sales to Chicago, Nor all of Cooke County. C&R 03 Licensees may purchase C&R Eligible firearms, however Illinois FOID card must be on file. Check for other Local & State laws before ordering.

MASSACHUSETTS CUSTOMERS: 01 FFL Dealers may purchase handguns that are on the MA approved for sale list. C&R License holders may only purchase eligible Rifles and those sales require a copy of a Class A or B license along with standard requirements. No sales of high capacity magazines exceeding 10rds manufactured before 09/14/1994 except individuals having a MA issued Class A license or dealers. No sales of high capacity magazines exceeding 10rds manufactured 09/14/1994 or after. No Ammunition Sales to anyone in the state of MA.

MARYLAND CUSTOMERS: Modern Handguns must be listed on the MD handgun roster. No High Capacity Magazines sales of magazines that accept more than 20 rounds. Check for other Local & State laws before ordering.

NEW JERSEY CUSTOMERS: No Sales of CETME Rifles. Absolutely no Handgun sales to C&R 03 licensees. No High Capacity (over 15rds) Magazine Sales. Check for other Local & State laws before ordering.

NEW YORK CUSTOMERS: Handguns can only be shipped to an 01 dealer and a current copy of the NY State Firearms Dealer License must be on file. C&R eligible rifles may be sold to 03 C&R licensees. No Sales of High Capacity magazines manufactured 09/14/1994 or after. No Sales to NY City. Check for other Local & State laws before ordering.

WASHINGTON DC CUSTOMERS: No Sales of any products.

CONNECTICUTT: No Sales of semi auto rifles

RETURNS

RETURNS INFORMATION
1. GENERAL RETURNS INFORMATION:
Every item we sell comes with a 30 day inspection period. If we deem a return was made without reasonable cause, or wherein our judgment the product meets the advertised condition, the refund will be subject to a 20% restocking fee. Fees charged by a dealer transferring a firearm to the end consumer will not be refunded for any reason. These transactions are at the full risk and expense of the consumer. (Does not apply to items sold AS-IS).

Please Note: A detailed note explaining the reason for the return and whether an exchange or refund is desired MUST accompany all returns. Be sure to include all current contact information including name, address, daytime phone number, email address and the original invoice number when possible.

2. RETURNS OF NON-DEFECTIVE ITEMS
All returned non-defective items must be returned in original packaging and in the same condition in which it was shipped, merchandise that's been fired, modified or abused, or is returned incomplete is not accepted for refund or exchange. If you wish to send an item back you must call 336-626-7296 to get a return authorization number first, to be sure your returned package is received and processed properly. Do not email for a return authorization number, if you do you will get a reply asking you to call. No returns are accepted COD. Shipping costs are not refundable, customer responsible for paying shipping both ways, restocking fee may apply.

3. RETURNS OF DEFECTIVE ITEMS
New products are guaranteed to be free of defects. Surplus items and used items are guaranteed to be as advertised. We do ask that you immediately check your merchandise once it arrives. If the items appear defective or do not function, please call us at 336-626-7296. Some products we sell are covered by the manufacturer's warranty that requires items to be sent directly to the manufacturer for replacement or repair. If we made a mistake on your order, for example, sent the wrong item, we can issue a return services label so you do not have to pay return freight charges.

4. DAMAGED SHIPMENTS
If an item is damaged during shipment keep all materials (boxes, packing lists, labels and merchandise included in the shipment.) this will help the claims process. Open and inspect all your items immediately upon receiving them. If the package was damaged in shipment, please call us at 336-626-7296.

5.AMMO PURCHASES
By purchasing from Carolina Guns and Gold either online or over the phone, you affirm that you:

Are a U.S. citizen
Have never been convicted of a felony or crime punishable by imprisonment for a term exceeding one year
Have never been adjudicated as mentally defective or been committed to a mental institution
Have never been a fugitive from justice, an unlawful user of any controlled substance
Have never been dishonorably discharged from the Armed Forces
Have never renounced his or her US citizenship
Have never been convicted of a misdemeanor crime of domestic violence.
Are not currently subject to a court order that restrains you from harassing, stalking, or threatening an intimate partner or child.
It is our company policy to sell ammunition and firearms to properly-licensed US citizens only.

You will be asked to agree to these terms and submit a government issued identification verifying your age to be at least 21 years BEFORE the order will be processed.

Submit a copy of a government issued identification to prove your age is at least 21 years. This i.d. should be submitted before or with your order.

The identification only has to be submitted with your first order. We will maintain a date of birth record on file sufficient for subsequent orders.
The i.d. may be emailed, mailed or faxed.
Orders for ammunition will NOT be shipped without proper identification and your confirmation to the above eligibility requirements
Some states like Illinois and New Jersey require their residents to present a copy of a firearms/ammunition owners identification card when purchasing.
Feel free to contact us by phone or email if you want to make sure your appropriate licensing is already on record

Price Disclaimer: ALL PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE, please call to confirm current pricing and availability. We are not responsible for typographical errors or any wacky digital weirdness which may occur. Not all items are as pictured.

WARNING: ALL FIREARMS AND AMMUNITION BUYERS SHOULD RECEIVE INSTRUCTION AND TRAINING IN THE PROPER USE OF THESE PRODUCTS BEFORE USE.